Richmond Home

Open Enrollment for 2022 University Benefits

November 1-12, 2021

The Benefits Open Enrollment period is your annual opportunity to make changes to your benefits. After the enrollment period closes, you are not able to modify your benefit selections without a qualifying event.

Benefit Express Enrollment Portal

We are very excited to introduce our Benefit Express enrollment portal! Enrolling in and changing your benefits will be easier and faster than ever. Intuitive, paperless, and always accessible, the portal will be available online November 1.

You will use this portal not only to complete Open Enrollment annually, but also throughout the year to:

  • Access all benefits information anywhere, any time
  • Change benefits after a qualifying event
  • View the annual compensation statement

Be on the lookout for important communications from Benefit Express at

Benefit Express - UR Benefits Support Center: 833-695-8747, 8:30 AM – 7:00 PM ET. Available starting November 1.

Here's What You Need To Do:

All full-time employees must log into the Benefit Express portal during Open Enrollment and update, confirm, and/or change their benefits for 2022. Because this is a new portal, there are a few things you need to do:

  • All employees MUST add their beneficiaries for Basic Life Insurance benefit and, if applicable, Voluntary Life Insurance.
  • You must confirm your dependents. If you have completed a dependent verification in the past, you will see it in the portal when you log in. Information regarding types of documentation required can be found in the Open Enrollment Guide. You are required to complete a new dependent verification if:
    • you add a new dependent for 2022, OR 
    • you cover a dependent on your Voluntary Life, Accident, and/or Hospital Insurance and have not completed a dependent verification in the past.
  • Opt in for text reminders: In the portal, you can opt in to receive text messages from Benefit Express to help you stay on track and meet deadlines.
  • Don't delete your emails! You will receive email reminders/notifications from Benefit Express instead of Human Resources. Please be on the lookout for important emails from

Premium and Plan Updates

  • NO CHANGES to your health insurance premium and plan: We are pleased to announce that, given claims experience has been in line with our budgeting, there will be no increase in your insurance premium for calendar year 2022.   
  • Increase in dental premiums: Dental premiums will increase in 2022, the first increase for your dental plan premium since 2015.
  • Enhanced prescription coverage: Starting January 1, 2022, SSRIs (a type of anti-depressants) and diabetic supplies will be included on the preventive generic drug list for Health Savings Accounts (HSAs) plans, which are available with both High Deductible plans.

We encourage you to take this time to carefully review your options.

New Cigna medical cards

All Cigna members will receive a new Cigna ID card in the mail for the January 1, 2022 plan year. Please make sure to use the updated ID card.

  • If you use the myCigna® app your card information will be updated automatically in the app.
  • If you do not use the myCigna® app you can download by searching google play or the app store – myCigna® app.


Prepare for Open Enrollment with the following resources:


Benefits Open Enrollment Guide & Video

Download the Benefits Open Enrollment Guide here or view the flipbook here

Watch the video here

Pre-Enrollment Hotline

Call 1-888-806-5042 to speak with a knowledgeable enrollment specialist about the Cigna plans, 24 hours a day, 7 days a week.

When calling the hotline, please follow the steps below:

1. Call 1-888-806-5042.

2. When asked if calling about medical or dental insurance, select "Medical" or press 1.

4. You will then be transferred to an enrollment specialist.

Learn more about Cigna One Guide here.

About Cigna

Cigna is a national company with large provider networks across the country. That means you don’t need special permission to visit a doctor outside of Virginia, as long as they are in the Cigna network. All of Cigna’s plan choices allow you to visit a specialist without a referral from your primary care physician (PCP). This will save you time and money if you know the specialist you need to see for treatment. Cigna also has excellent support tools to help you find the right physician for you.

Find a provider

Important Documents & Notices

Important documents and notices regarding the University of Richmond Employee Welfare Benefits Plan (the “Plan”) are available online. The documents and notices provide information about your enrollment opportunities, benefits, coverage, rights and obligations under the Plan. The documents are available here. (Because the documents are in PDF format, you may need to download Adobe Reader in order to be able to read the documents.) You have the right to request a paper copy of the documents, free of charge, by contacting