View/Change Your Benefits

The benefit elections you select during Open Enrollment will apply to your coverage for each Plan Year beginning every January 1st. Generally, you cannot change your elections during a Plan Year; however, you may change your elections during a Plan Year if you experience a qualifying Life Event.

The WEX Benefits Portal

Use the WEX Benefits Portal for all benefit changes during the year. The portal is available at benefitexpress.richmond.edu to:

  • View your current benefits
  • Make a change to your benefits mid-year due to a qualifying event
  • Make a mid-year change to your Health Savings Account (HSA)
  • Review, update and/or add a beneficiary
  • Add a dependent (upload dependent verification information directly to WEX Benefits Portal)

Contact the WEX Benefits Portal for questions about the portal at 833-695-8747, 8:30 AM – 7:00 PM ET.

Status Changes

If one of the following events happens to you, use the quick reference guide below to see how to proceed. 

Change in Marital Status *

This includes a marriage, divorce, or death of a spouse.

  1. Insurance Benefits: Go to the WEX Benefits Portal to add/remove your spouse to/from your medical and/or voluntary benefits. If adding a dependent, make sure you have the appropriate documentation for dependent verification. Please note that this must be done within 30 days of the status change.
  2. Retirement Plan: If you have a retirement plan through TIAA and wish to add or remove your spouse as your beneficiary, call TIAA directly at 800-842-2252 or log into your account to change your marital status. 
  3. Tax Forms: Review your federal and state tax status. Contact Payroll to make changes to federal and state tax forms. 
  4. Other Benefits: E-mail urhr@richmond.edu to request a UR ID number for your dependent's use of the Weinstein Center for Recreation and tuition remission, if eligible.

Name Change

  1. Show your new social security card (no photocopies) to Human Resources in Weinstein Hall and your name will be changed in BannerWeb.
  2. If you would like your e-mail display name updated, call the Help Desk. They will create a new e-mail address with the name change and forward your old e-mail address to your new one. You will keep your original Net ID.

Change in Number of Children *

This includes the birth, adoption, or placement of a child. It also includes the removal of a child due to death or age limitations.

  1. Insurance Benefits: Go to the WEX Benefits Portal to add/remove your child to/from your medical and/or voluntary benefits. If adding a dependent, make sure you have the appropriate documentation for dependent verification. Please note that this must be done within 31 days of the status change.
  2. Retirement Plan: If you have a retirement plan through TIAA and wish to add or remove your dependent as your beneficiary, call TIAA directly at 800-842-2252 or log into your account. 
  3. Tax Forms: Review your federal and state tax status. Contact Payroll to make changes to federal and state tax forms. 
  4. Other Benefits: E-mail urhr@richmond.edu to request a UR ID number for your dependent's use of the Weinstein Center for Recreation and tuition remission, if eligible.

If you are pregnant, adopting, or have state placement of a foster child in your home, make sure you have applied for Parental Leave, FMLA, and Short-Term Disability within 31 days of the event. 

Change in Employment Status

This includes a change in employment status of the employee, spouse, or dependent child.

If YOUR employment status at the University changes:

  • Full-time to Part-time: HR will notify you regarding the termination of your benefits. COBRA information will be sent directly from WEX, UR's COBRA Administrator.
  • Part-time to Full-time: HR will contact you to schedule your benefits orientation.

If your DEPENDENT'S employment status at another organization changes, and you wish to add or remove them from your benefits, go to the WEX Benefits Portal. If adding a dependent, make sure you have the appropriate documentation for dependent verification.

Change in Place of Residency

This includes a change in your place of residence.

  1. Log into bannerweb.richmond.edu
  2. Select Employee and then Employee Self-Service
  3. Select My Profile
  4. Select the edit tool to change your Addresses

WEX Benefits will automatically notify Cigna of your address change once you have changed it in BannerWeb.

Age Limitations for Coverage

This includes the ages at which employees and/or dependents age out of varying University benefits.

Benefit Employee Spouse Children
Medical, Dental & Vision n/a n/a Coverage ends on December 31 of the calendar year in which your child turns 26. Remove your dependent during Open Enrollment prior to their coverage ending. Your dependent will automatically be offered Cobra for Medical and Dental insurance.
Long-Term Disability After age 68 1/2, benefits are payable up to a maximum of one year. n/a n/a
Basic Life Insurance Coverage automatically reduces to 65% at age 65, 45% at age 70, 30% at age 75, and 20% at age 80. n/a n/a
Voluntary Life Insurance Coverage automatically reduces to 65% at age 65, 45% at age 70, 30% at age 75, and 20% at age 80. Coverage automatically reduces to 65% ends on their 70th birthday. Coverage will automatically end on their 26th birthday.
Legal Resources n/a n/a Coverage will automatically end on their 26th birthday.