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Cigna Enhanced Coverage for COVID-19

COVID-19 diagnostic test, the office visit, and telehealth services are available at no cost to the customer

Cigna has taken further steps to help customers worried about symptoms or exposure to COVID-19 find greater peace of mind with easier access to screening, testing, telehealth services, and behavioral health support. Cigna has:

  • Eliminated patient out-of-pocket costs for doctor-recommended COVID-19 diagnostic testing. 
  • Waived customers’ out-of-pocket costs for COVID-19 testing-related visits with in-network providers, whether at a doctor’s office, urgent care clinic, emergency room or via telehealth, through May 31, 2020.
  • Created a Cigna Coronavirus Resource Center
  • Created a COVID-19 Testing Center Locator.

This expanded coverage includes customers in the United States who are enrolled in Cigna's employer-sponsored plans.

Expanded Virtual Care Coverage

Cigna has made it easier for participating in-network physicians with virtual care capabilities to help Cigna customers who are chronically ill or immunosuppressed to transition from in-person visits to virtual care through May 31, 2020 through the standard office visit benefit.

For plan members with chronic health conditions worried about access to medications, you can already obtain 90-day supplies with free delivery directly to your home, and have access to Cigna pharmacists 24/7 through Express Scripts Pharmacy.

Cigna 24-Hour Helpline

During times like these, many of us are experiencing feelings that can become overwhelming. Cigna is providing resources free of charge to help manage high stress and anxiety. They have opened a 24-hour toll-free help line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance. More information can be found on www.Cigna.com

As always, for questions about benefits and coverage, visit mycigna.com or call the toll-free number on the back of your insurance card for one-on-one direct access to assistance any time, day or night.

FAQs

What is Cigna doing to assist plan members?
  • Cigna will waive out-of-pocket costs for COVID-19 testing-related visits with in-network providers, whether at a doctor’s office, urgent care clinic, emergency room, or by virtual care options such as talking with a doctor or clinician 24/7 by phone, tablet, or computer.
  • Cigna members with immunosuppression and chronic conditions that are experiencing transportation challenges can be treated virtually 24/7 by phone, tablet, or computer by in-network physicians that have virtual care capabilities.
  • Customers can use Express Scripts Pharmacy for free home delivery of up to a 90-day supply of their prescription maintenance medications.

Visit the Cigna Coronavirus Resource Center.

Do Cigna plans cover COVID-19 testing, office visit, or telehealth services?

Customers who visit an in-network doctor, whether at an office, urgent care clinic, or hospital setting or those accessing telehealth services for a COVID-19 test-related screening will be covered at no cost to the customer through May 31, 2020. Cigna also eliminated patient out-of-pocket costs for the diagnostic testing, when it’s recommended by a physician.  For questions about benefits and coverage, visit mycigna.com or call the toll-free number on the back of your insurance card for one-on-one direct access to assistance any time day or night.

How can I access telehealth services?

Through May 31, 2020, Cigna covers COVID-19 test-related screenings with telehealth services at no cost to the you for screening of COVID-19 symptoms. To access telehealth options online, visit mycigna.com and select the “Connect Now” button on the home page to talk with a doctor or nurse any time day or night. Due to an increase in calls on COVID-19, our telehealth service partners are experiencing higher than normal wait times for their consultations over the phone and video.

Can I obtain an early refill of my medications?

Present conditions do not call for Cigna to enact early refills, but they are monitoring the situation closely and will update there information and policy if or when the situation changes. They are committed to taking appropriate actions to ensure customers have the medication they need.

Customers with chronic conditions can obtain 90-day supplies with free delivery directly to their home, and have access to Cigna's pharmacists 24/7 through Express Scripts Pharmacy. Customers concerned about COVID-19 can contact Cigna and ask to speak with a patient consultation pharmacist.

What can I do if I need to talk with someone about how I'm feeling?

Cigna is providing resources free of charge for plan members through a 24-hour toll-free help line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance during times of high stress and anxiety.