Open Enrollment Frequently Asked Questions
General Open Enrollment Questions
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1. How do I decide which benefit plans are best for me?
You have many resources available to prepare for Open Enrollment:
- Attend an Open Enrollment Information Session
- Attend a Benefits Fair
- Download the Open Enrollment Guide
- Use the tool in the WEX Benefits portal. It will ask you a few questions and recommend the best plan based on your answers
- Call the Cigna Pre-Enrollment hotline at 1-888-806-5042to speak with a knowledgeable enrollment specialist about the three Cigna plans, 24 hours a day, 7 days a week.
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2. How can I get a copy of the Enrollment Guide?
Download the Open Enrollment Guide here.
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3. Which benefit plans may I change during Open Enrollment?
You are able to add, stop, or make changes to:
- Medical
- Dental
- Vision
- Flexible spending accounts (FSAs) – must re-enroll each year
- Health Saving Accounts (HSAs) – must re-enroll each year
- Legal Resources
- Voluntary Life, Accident, and Hospital Insurance
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4. Why can¿t I make changes to these plans at any time during the year?
The Internal Revenue Service (IRS) regulates plans that allow pre-tax contributions for benefits. In exchange for this tax advantage, the IRS permits you to make changes to your coverage only during open enrollment or when you experience certain qualifying events (marriage, birth, adoption of a child, etc.). Changes during the year must be made in the WEX Benefits portal within 31 days of the event.
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5. How can I view my current benefit elections?
You may view your 2022 benefits in the WEX Benefits portal. You can renew or make changes to you 2023 benefits between Oct. 31 – Nov. 11 in the WEX Benefits portal.
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6. What if I make an open enrollment election and then decide that another choice would be better?
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7. Will I receive notice that my elections have been received?
Yes, you will receive an email confirmation that you have completed Open Enrollment. You can also print your confirmation statement in the WEX Benefit portal.
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8. If I do nothing this year during Open Enrollment will my benefits roll over to 2023?
You must log into the WEX Benefits portal during the enrollment period to review and confirm your elections. The following must be confirmed/elected annually:
- Health Savings Account (HSA) - eligibility and employee contribution
- Flexible Spending Account (FSA) contributions
- Spousal surcharge attestation
- Electronic & Communication preference Disclosure Consent
Medical Plan FAQs
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1. What¿s the difference between a deductible, a copayment, and coinsurance?
- A deductible is a fixed dollar amount that the covered employee must pay out of pocket each calendar year before the plan will begin reimbursing for non-preventative health expenses. Plans usually require separate limits per person and per family.
- A copayment is the fixed dollar amount that the covered employee pays for medical services. The $25 for a primary care doctor visit is an example of a copay.
- A coinsurance is a percentage of a health care cost that the covered employee pays after meeting their deductible. For example, employees in the traditional plan must pay 30 percent in coinsurance (30 percent of the cost of the procedure) after meeting the $1,000 deductible.
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2. What is the difference between an embedded and non-embedded medical plan?
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- An embedded plan means that after each eligible family member meets his or her individual deductible and individual out of pocket maximum, covered expenses for that family member will be paid based on the coinsurance level specified by the plan. Or, after the family deductible has been met, covered expenses for each eligible family member will be paid based on the coinsurance level specified by the plan.
- A non-embedded plan means that all eligible family members contribute towards the family plan deductible and out of pocket maximum. The family deductible and family out of pocket maximum must be met before the plan will pay each eligible family member’s covered expenses based on the coinsurance level specified by the plan.
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3. Can you tell me about the new fertility benefits?
University of Richmond families enrolled in the Cigna medical plan are provided a 2-cycle lifetime maximum benefit toward eligible expenses related to fertility treatment and prescription injectable medications. WIN will help you better understand your options so you can maximize your benefit and choose the best course of treatment. More importantly, WIN knows this can be an extremely stressful and emotional time in your life. We are here to support you through every step of your fertility journey. View the webpage and brochure here.
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4. I noticed that the prescription formulary has change for 2023. How do I determine if my Rx is still covered and at what tier?
You can view the new formulary here.
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5. What if my Rx is not part of the new formulary?
Talk with your physician to see if there is another prescription within the formulary that you could switch to. If not, your physician can submit information to Cigna to request you continue on your current medication.
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7. Are there advantages to enrolling in a high-deductible health plan versus a traditional health plan?
In many cases, yes. But it depends on your expected medical expense. The most significant and potentially longest lasting benefit is the ability to participate in the Health Saving Account. With an HSA:
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- You are vested immediately
- Your money, including University contributions, is portable
- It’s your account and you can build it over time
- There is no “use it or lose it” provision
- You can invest your funds in mutual funds
- Money in the account will pass on to your spouse or beneficiary
- You can save money on premiums
The traditional plan also has separate out-of-pocket (OOP) maximums for medical and pharmacy. In the high deductible plans, the individual OOP max is combined for medical and pharmacy.
Learn more about health saving accounts.
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Dental Plan FAQs
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1. I understand our dental plan is moving from Anthem to Delta Dental?
Yes, the University has enhanced and broadened our dental insurance coverage. Delta Dental will be our new dental plan provider for 2023. Delta Dental has a broad network of providers in our region and across the country.
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2. Will the plan design be the same as with Anthem?
No, employees will now have a choice in the type of dental coverage they would like to purchase — a basic plan or an enhanced plan. Please see the details of each plan here.
The basic plan provides less coverage than our current plan but is less costly while the enhanced plan provides more extensive coverage, which employees have previously asked about.
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3. If I currently have Anthem dental what do I need to do to enroll in one of the new plans?
If you are currently enrolled in the Anthem dental plan you will be moved to the enhanced plan in the WEX benefits portal. If you wish to change or cancel your dental coverage, you may do so in the WEX Benefits Portal.
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4. How do I find a participating dentist?
Delta Dental has a broad network of providers in our region and across the country. You can find a dentist by visiting Delta Dental’s UR Employee Portal and clicking on "find an in-network dentist near you".
Questions about spouses & dependents
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1. What if my spouse¿s Open Enrollment period is at a different time of year?
If your spouse’s open enrollment occurs at a different time of the year and your spouse chose not to enroll in their employer coverage, they may contact their employer and request to enroll in their employer’s medical plan due to our Open Enrollment. Open enrollment for you or your spouse is considered a reason to make a mid‐year change of status.
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2. My spouse and I both work for the University of Richmond. How should we cover each other and/or our dependent child/ren under the plans?
It will depend on your situation and number of dependents. Check the insurance rates page and compare the cost of the "Employee/Family" option versus each employee covering a child with the "Employee/Child" option. If each employee has a separate High Deductible Health plan you can only have one Health Savings Account (HSA) for the family.
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3. Do I need to submit verification for my dependents if I don¿t cover them on medical, dental and or vision?
Yes, but only if you want your dependent to be eligible for other benefits like, tuition remission, summer camps, Weinstein Center, or University sponsored events like Employee Day at the basketball game. You may verify your dependent in the WEX Benefits portal at any time, not just during Open enrollment.
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4. Do I need to provide documentation if adding a dependent to any of my healthcare plans?
If you are adding a dependent, not previously verified, to any of your healthcare plans during open enrollment, documentation proving eligibility is required. Enrollment in the insurance plans will not be processed without required documentation. Please submit the appropriate documentation in the WEX Benefits portal.
Questions about the spousal surcharge
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1. Is the spousal surcharge pre-tax?
The surcharge is considered a premium so is treated like your “regular” medical deductions (before income taxes).
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2. Does the spousal surcharge apply to retirees?
Yes, the spousal surcharge applies to spouses of retirees who are on the active plan.
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3. I currently cover my spouse on UR¿s plan because they were laid off from their job. They were offered COBRA coverage when they were laid off. Does that count as an employer sponsored medical plan and will I have to pay the surcharge?
No, you would not have to pay the surcharge in this situation. The University does not consider your spouse being offered COBRA coverage through their employer as active health insurance plan.
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4. If my spouse is a veteran do I have to pay the surcharge?
If your spouse has medical benefits available from the military you will need to pay the surcharge as long as your spouse is on the University’s plan.
Questions about Health Savings Accounts (HSAs)
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1. What is a Health Savings Account and how does it benefit me?
A health savings account (HSA) is a tax-exempt account established for the purpose of paying or reimbursing qualified medical expenses for an individual, spouse, or family.
To be eligible to open an HSA, you must first choose a HSA-qualified high deductible health plan (HDHP).- An HSA provides triple tax savings
- Funds are deposited on a pre-tax or tax-deductible basis, earnings grow tax free, and withdrawals for qualified medical expenses are tax free
- HSA funds roll over from year-to-year and you may use or keep your funds depending on your financial needs.
You must not be:
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- Covered by any other health plan, including your spouse’s health insurance
- Covered by your own or your spouse’s medical flexible spending account (FSA)
- Enrolled in any part of Medicare or Tricare
- Receiving veteran’s health benefits now or in the past 90 days for a non-service connected disability
- Claimed as a dependent on another person’s tax return
Learn more about Health Savings Accounts.
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2. Am I eligible for an HSA account?
Employees enrolled in the High Deductible Health Plan (HDHP) are eligible as long as they are NOT:
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- Enrolled in Medicare Part A and/or Part B (NOTE: HSA funds can be used once enrolled in Medicare for qualifying expenses not covered by Medicare.)
- Covered by another medical insurance plan.
- Enrolled in TriCare, or have had VA benefits in the last 90 days for non-service related injury or disease.
- Eligible to be claimed as a dependent on another’s tax return (does not apply to joint filing).
- Have a spouse/partner enrolled in a medical Flexible Spending Account (FSA).
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3. Does the University contribute to an HSA for those with an HDHP?
Yes, see what the University contributes here.
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4. Can I participate in a medical flexible spending account and a Health Savings Account if I am participating in the High Deductible Health Plan?
No, federal regulations stipulate that you cannot be covered by your own or your spouse’s medical flexible spending account (FSA) and open a Health Savings Account. You may enroll in the dependent care flexible spending account and have a Health Saving Account.
Learn more about flexible spending and health savings accounts.
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5. How do I enroll in an HSA for the first time?
To enroll in an HSA for the first time, you must complete your enrollment in the WEX Benefits portal. Once Health Equity receives your application, they may request further information from you to set up your account. You could be requested to provide two forms of identification, or to login and answer questions to complete your enrollment. If you receive an email from Health Equity please work with them to provide the information required in a timely manner otherwise you may not be able to open your account. If you do not have an active account the University will not be able to make a contribution.
Questions about Flexible Spending Accounts (FSAs)
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1. I understand we have a new FSA administrator for 2023?
Yes, WEX Benefits will be administering our FSA accounts for 2023.
Dependent Care and Medical Flexible Spending Accounts will be administered by WEX effective Jan. 1, 2023. There will be a brief blackout period from January 1 – 13, 2023. During this time, any 2022 balances will be rolled over to WEX and will not be available for reimbursement. If you have receipts you have not filed, you may wish to do so before December 31, 2022.
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2. If my spouse has an Flexible Spending Account (FSA), can I have/contribute to an HSA?
Under IRS regulations, if your spouse has an FSA, you may not contribute to or open an HSA. If you already have an HSA when your spouse opens an FSA, you must stop contributing to your HSA, but you may continue to use your available funds.
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3. I currently participate in an FSA and want to continue my contribution amounts next year. Do I need to make open enrollment elections?
Yes, if you would like to continue your FSA next year, you must re-enroll through the WEX Benefits Portal.
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4. Can I enroll in the health care FSA if I do not choose medical or dental insurance coverage through University of Richmond?
Yes.
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5. How do FSA deductions come out of my paycheck?
The deductions come out on a pre-tax basis distributed evenly among your paychecks. You are not able to change your contribution after Open Enrollment unless you experience certain qualifying events (marriage, birth, adoption of a child, etc.) and notify Human Resources within 31 days of the event.
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6. How do I get reimbursed for my out of pocket expenses?
You can file a request for reimbursement of your eligible out-of-pocket cost or use the debit card for expenses.
Please visit the IRS website for a guide of allowable expenses.
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7. What happens when I terminate employment?
If you terminate employment during the plan year, the FSA card will be turned off at that time. Only expenses incurred while you are an active participant will be considered reimbursable. Learn more about FSAs.
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8. Does WEX have a debit card for the FSA?
Yes, in fact WEX has a debit card for dependent care as well as medical FSA’s. The debit card allows direct access to FSA funds for eligible health care and dependent care expenses. This means no waiting period for reimbursements. When you use your card, available funds are deducted from your account to pay for services or supplies.
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9. Do I have to use my debit card?
No. Use of the card is optional. You may also pay out of pocket and submit claim forms to be reimbursed.
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10. How do I use the card and submit receipts for processing?
Learn more about where and how to process transactions in the WEX Benefits Portal.
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11. What do I do if my card is lost or stolen?
Contact WEX customer service at 833-695-8747, 8:30 AM – 7:00 PM.
Questions about other Voluntary Programs
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1. Can I enroll in or increase my Voluntary Life Insurance coverage without completing an application?
When electing to increase voluntary life insurance in the WEX Portal, you will be required to complete a questionnaire for evidence of insurability. A web address will be provided in your confirmation statement to complete this step. You will not have premiums deducted for the additional coverage until you have been approved by Cigna.
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2. How do I sign up for a Legal Resources plan?
You may enroll in a Legal Resources plan during Open Enrollment in the WEX Benefits Portal.
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How do we find out about the new Fertility Benefits that are being offered?
We will be partnering with Cigna and WINFertility to provide member advocacy and clinical program support. The addition of this benefit provides an important enhancement for our employees and their families should they seek fertility/family building medical support. You can visit the UR WINFertility Portal here.
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Will the University also offer surrogacy and adoption benefits?
No, but we will continue to look at other planning options that promote families.