Comprehensive Approach to Workplace Learning

A systems approach ensures a comprehensive workplace learning process that remains focused on the needs of the University.  The process typically includes the following phases:

1. Analyze the organization's needs and identify training goals which, when reached, will equip learners with knowledge and skills to meet the organization's needs. Usually this phase also includes identifying when training should occur and who should attend.
2. Design a training system that learners and trainers can implement to meet the learning goals; typically includes identifying learning objectives (which culminate in reaching the learning goals), needed facilities, any necessary funding, course content, lessons and sequence of lessons.
3. Develop a training "package" of resources and materials, including, e.g., developing audio-visuals, graphics, manuals, etc.
4. Implement the training package, including delivering the training, support group feedback, clarifying training materials, administering tests and conducting the final evaluation. This phase can include administrative activities, such as copying, scheduling facilities, taking attendance data, contacting learners, etc.
5. Evaluate training, including before, during and after implementation of training.
   In a systematic approach to workplace learning, each phase of the process produces results needed by the next phase. For example, the training analysis phase produces learning goals that are used in the training design phase. Training design incorporates the need to design methods and materials for the skill development sought by learners.  Typically, each phase provides ongoing evaluation feedback to other phases in order to improve the overall systems process.